#1 Omnisend
Omnisend is typically used by ecommerce teams that run customer messaging tied to store activity, such as promotions and lifecycle follow-ups. It is often owned by a marketer or small team managing email alongside SMS and web push.
Teams connect their ecommerce platform so customer events sync in real time, then build a routine around two tracks: scheduled campaigns and always-on automations. Day to day, they segment by purchase and engagement behavior, update creative, and review automation and channel performance.
Good Fit For
- Brands running weekly promotional sends and needing targeting based on purchases, browsing, and engagement
- Teams setting up standard lifecycle flows like welcome, cart recovery, post-purchase, back-in-stock, and win-back with periodic optimization
- Marketers who want to coordinate email, SMS, and web push in the same workflow for time-sensitive retail messaging
Considerations
- Cross-channel programs add operational overhead around consent, message frequency, and keeping templates consistent across channels
- Performance reporting is oriented around campaign and automation revenue, which may require extra work to align with broader analytics or attribution practices