#1 Klaviyo
Klaviyo is commonly used by B2C and ecommerce marketing teams that coordinate customer messaging around onsite behavior and purchase history. It tends to sit with lifecycle or retention owners who run both scheduled campaigns and automated journeys.
Teams typically sync store and website activity, then build segments based on events like product views, checkout starts, and orders. Day to day, marketers alternate between launching timed campaigns and maintaining always-on flows such as welcome, abandonment, and post-purchase, reviewing performance and adjusting targeting, timing, and content.
Good Fit For
- Ecommerce teams running weekly promotional calendars alongside always-on lifecycle automations tied to browsing and purchase events
- Marketers who need to coordinate cross-channel outreach by audience rules, sequencing, and timing from a single operating workflow
- Teams that rely on frequent segmentation updates to target customers by recency, engagement, and product interest
Considerations
- Getting reliable results depends on clean event tracking and consistent data syncing, which can require ongoing setup and troubleshooting
- More granular segmentation and multi-step journeys can increase operational overhead as audiences, creative, and logic need regular maintenance