Order Shipped Email Examples
Last updated: October 4, 2026
Order shipped emails are sent to inform customers that their purchase is on its way, enhancing the post-purchase experience and building trust. These emails include tracking information, estimated delivery dates, and encourage customer engagement. Below are shipping confirmation email templates for each step, from the moment the parcel leaves to the follow-up after delivery.
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Order Shipped Confirmation
Send these emails immediately after the order has been shipped to update customers with tracking details.
Your Order is on the Way
Subject:
🎉 Your order is on its way!
Preview:
Track your order and see estimated delivery times.
Hi there, Great news! Your order has been shipped and is on its way to you. You can track your package using the tracking number below and see the estimated delivery date. [Track My Order] Thanks for shopping with us! The Team
Send this email immediately after generating the shipping label.
Track Your Order Progress
Subject:
Your order has shipped 🚚
Preview:
Check out your tracking info here.
Hello, Exciting news! Your order is making its way to you. We've provided your tracking number below, so you can keep an eye on its progress. [Track My Order] Thank you for choosing us! Best regards, The Team
Send immediately when the order has left the warehouse.
Shipping Confirmation Update
Subject:
Your package is on its way!
Preview:
Track it now and plan its arrival.
Hi there, Your package is on the move! We're delighted to inform you that your order has shipped. Use the tracking link below to monitor its journey to you. [Track My Order] Thank you for your purchase! The Team
Dispatch this email right after the courier picks up the order.
Shipping Confirmation Emails
Sent the moment an order leaves your warehouse, these confirm what shipped, when it should arrive and what to do if tracking stalls, so fewer customers write in to ask.
Tracking Number and Delivery Date
Subject:
Order [order number] has shipped, arriving [date]
Preview:
Your [carrier] tracking number, what's in the box, and who to contact if it stalls.
Hi [first name], Your order is packed, labeled and on its way with [carrier]. Tracking number: [tracking number] Estimated delivery: [date] Shipping to: [shipping address] In the box: [product name] x [quantity] We'll email again when it's out for delivery. If the tracking hasn't moved by [date], just reply here. We'll chase [carrier] for you, no phone queues on your end. [Track Your Delivery] Thanks for ordering, [Store name]
Send within an hour of fulfillment, and use the carrier's own delivery estimate rather than a fixed range, so the date in the subject is one customers can plan around.
Partial Shipment Confirmation
Subject:
Part of your order has shipped. The rest follows [date]
Preview:
No extra shipping to pay. A second tracking email comes when the rest leaves.
Hi [first name], To get things to you sooner, we've split order [order number] into two shipments. Shipped today with [carrier], arriving by [date]: [product name] x [quantity], tracking number [tracking number] Shipping on [date]: [product name] x [quantity], waiting on [reason, such as a restock from our maker] The second delivery costs you nothing extra, and a separate tracking email will follow when it leaves. Rather not wait? Let us know by [date] and we'll cancel that item with a full refund. [Track the First Package] More soon, [Store name]
Send as soon as the first package of a split order ships, and only promise a date for the rest if the stock is confirmed, not just expected.
International Shipment With Customs Note
Subject:
Heading to [country]: what to expect at customs
Preview:
Why tracking may go quiet for a few days, and who pays any import charges.
Hi [first name], Order [order number] just left our warehouse for [country] with [carrier]. Your tracking number is [tracking number]. A few things are normal for international parcels: Tracking can go quiet for [number] to [number] days while the parcel clears customs. Once it reaches [country], a local delivery service may take over the last leg. Duties and taxes: [choose one: already paid at checkout, or collected by the carrier before delivery] If customs contacts you for ID or a tax number, answer quickly so the parcel isn't sent back. Expected delivery: [date] to [date] [Track My Parcel] Sent with care from [city], [Store name]
Send for every order shipping outside your home country when the parcel leaves your warehouse, with the duties line matching how you charge: paid at checkout or on delivery.
In-Transit Updates
Keep customers informed about their package's journey with updates sent during transit.
Your Order is En Route
Subject:
🔔 Order en route update
Preview:
Your package is on its way. Track it here.
Hey, Your package is on the move and making good progress. If you want to see where it is right now, just use the tracking link below. [Track My Order] Thank you for shopping with us. Best, The Team
Send this email 24-48 hours after the order has shipped.
Mid-Transit Notification
Subject:
Your package is halfway there!
Preview:
Track your order's journey now.
Hi, We're checking in to let you know that your order is halfway to its destination. Follow the tracking link to see its current location and expected delivery date. [Track My Order] Thanks for your patience! The Team
Dispatch this email when the package is halfway to the destination.
Order Progress Report
Subject:
Your order is still on track 🚛
Preview:
View updated tracking details.
Hello, Just a quick update to let you know your order is still on track. You can use the link below to get the latest tracking information and estimated delivery time. [Track My Order] Thank you for trusting us! The Team
Send midway through the expected delivery timeline.
Delivery Day Reminder
Send these updates on the day of delivery to ensure customers are ready to receive their order.
Your Package Arrives Today
Subject:
🚚 Your order arrives today!
Preview:
Get ready to receive your package today.
Hi there, Exciting news! Your package is scheduled to arrive today. Make sure you're ready to receive it. [Track My Order] Thank you for choosing us! Warm regards, The Team
Send on the morning of the expected delivery day.
Delivery Update Notification
Subject:
Your delivery is out for delivery 🚚
Preview:
Your order is out for delivery today.
Hello, Your package is out for delivery and will be with you soon. Keep an eye out for the delivery team! [Track My Order] Enjoy your purchase! Kind regards, The Team
Dispatch when courier confirms the package is out for delivery.
Today's Delivery Confirmation
Subject:
Order delivery happening today!
Preview:
Make sure you’re available for delivery.
Hey, Big day today! Your order is set to be delivered today. Please ensure someone is available to receive it. [Track My Order] Thank you for your purchase! Best, The Team
Send early on the day of delivery, ensuring availability.
Post-Delivery Follow-Up
Use these emails after delivery to gather feedback and encourage future engagement.
How Was Your Delivery Experience?
Subject:
We'd love your feedback!
Preview:
Share your delivery experience with us.
Hi there, We hope you are enjoying your order. We'd love to hear about your delivery experience. Your feedback helps us improve our service for future orders. [Give Feedback] Thank you for your time! The Team
Send 1-2 days after delivery to gather feedback.
Thank You for Your Purchase
Subject:
Thank you for choosing us!
Preview:
We hope you’re satisfied with your purchase.
Hello, Thank you for ordering from us! We hope your shopping experience was enjoyable and you love your new purchase. If you have any questions, feel free to reach out. [Contact Us] Warm regards, The Team
Dispatch 2-3 days after delivery to maintain engagement.
Review Your Purchase
Subject:
How's your new purchase? 🌟
Preview:
We’d love to know what you think.
Hey, Now that you've received your order, we'd love to hear your thoughts. Please take a moment to review your purchase and help other shoppers make informed choices. [Write a Review] Thank you for your feedback! The Team
Send 3-5 days after delivery to encourage product reviews.
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