Order Confirmation Email Examples
Last updated: September 25, 2026
An order confirmation email is the message a customer gets right after they buy. It thanks them for the order, confirms what they bought and tells them when it will arrive. Below are order confirmation email examples you can copy and adapt, from a full order summary to a short thank you for your order note, plus the shipping and delivery emails that follow.
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Order Confirmation Emails
Send these emails immediately after a purchase is completed to reassure the customer and provide order details.
Purchase Confirmation Email
Subject:
Your Order is Confirmed! 🎉
Preview:
We’ve received your order and are preparing it for you.
Hi there, Thank you for your purchase! Your order has been confirmed and we’re getting it ready to ship to you. Order details: [View Order] We're excited to serve you. Best, The Team
Send as soon as a customer completes a purchase on your website.
Order Summary Email
Subject:
Order #12345 Details Inside
Preview:
Everything you need to know about your recent order.
Hello, We're happy to confirm your order #12345! Here's a quick summary of your purchase. Order details: [View Order] Thank you for choosing us. We’ll let you know when your order is on its way. Cheers, The Team
Send immediately post-purchase to provide a summary of the customer’s order.
Thank You for Your Order
Subject:
Thanks for Your Purchase!
Preview:
Your order has been received. What's next?
Hi there, We’ve received your order and are thrilled to have you as a customer. Order details: [View Order] Your items will soon be on their way. Thanks for shopping with us! Warm regards, The Team
Send right after a purchase to express gratitude and provide order confirmation.
Thank You for Your Order With Full Order Details
Subject:
Order #12345 confirmed, arriving [delivery date]
Preview:
Thank you for your order. Here is what you bought and when it arrives.
Hi [first name], Thank you for your order. We have received it and are getting it ready. Order number: #12345 Order date: [order date] [Product name] x 1: [price] [Product name] x 2: [price] Shipping: [shipping cost] Total: [order total] Shipping to: [Name] [Street, city, postcode] Estimated delivery: [delivery date] We will send you a tracking link as soon as your order ships. If anything looks wrong, reply to this email and we will fix it. [View Order] Thanks, [Store name]
Send the moment payment goes through. Customers come back to this email to check what they ordered, so include every detail they might look for.
Thank You for Your First Order
Subject:
Thank you for your first order, [first name]
Preview:
Order #12345 is confirmed. Here is what happens next.
Hi [first name], Thank you for your first order with [store name]. Order #12345 is confirmed and we are preparing it now. What happens next: 1. We pack your order within 1 business day. 2. You get a tracking link by email when it ships. 3. It arrives by [delivery date]. [View Order] Questions about sizing, delivery or returns? Reply to this email and a real person will answer. Welcome, [Store name]
Send instead of the standard confirmation when someone orders for the first time. Clear next steps build the trust that leads to a second order.
What to Include in an Order Confirmation Email
A good order confirmation email answers the questions customers have right after they pay: the order number, what they bought with prices and the total, the shipping address, the expected delivery date, and how to reach you. Add one clear next step, such as viewing the order, and keep the subject line plain, for example "Order #12345 confirmed", so customers can find the email later.
Shipping Update Emails
Send these emails when the order status changes to shipping to keep the customer informed.
Order Shipped Notification
Subject:
Your Order is On Its Way 🚚
Preview:
Exciting news! Your order is on its way.
Hello there, Good news! Your order has been shipped and is on its way to you. Track your order: [Track Now] Thank you for shopping with us. Best wishes, The Team
Send out once the order has been dispatched from the warehouse.
Your Order is In Transit
Subject:
Order #12345 is in Transit
Preview:
Follow your order's journey to your doorstep.
Hi, Your order #12345 is now in transit. You can follow the delivery progress below. Track your order: [Track Order] Reach out if you have any questions. Sincerely, The Team
Send right after the order leaves the warehouse to inform customers of its journey.
Shipping Update Email
Subject:
Updated on Your Order’s Journey
Preview:
Stay informed with the latest order updates.
Hi there, We're pleased to inform you that your order is making its journey to you. Track the progress anytime. Track your order: [Track Shipping] Thanks for your patience. Kind regards, The Team
Best sent as soon as a shipping update is available.
Delivery Confirmation Emails
Send these emails once the order has been delivered to ensure the customer received their items.
Order Delivered Confirmation
Subject:
Your Order Has Arrived! 📦
Preview:
We hope you enjoy your purchase!
Hello, Your order has been delivered! We hope you enjoy your new items. Let us know if there’s anything else you need: [Contact Us] Thank you for shopping with us. Regards, The Team
Send as soon as shipping records show the package delivered to the customer.
Delivery Success Email
Subject:
Package Delivered Successfully
Preview:
We appreciate your business!
Hi, Your order has arrived safely. We’re thrilled that you chose us for your purchase. Contact us if there are any issues: [Get Help] Enjoy your purchase! Cheers, The Team
Send once you have confirmation of delivery, reinforcing customer satisfaction.
Your Order Has Arrived
Subject:
Your Purchase is Here!
Preview:
We hope you love your new items.
Hi there, We’re excited to let you know your order has been delivered. Enjoy your new items! Any issues? We’re here: [Contact Support] Thank you for choosing us. Warm regards, The Team
Send when delivery is confirmed to ensure closure and encourage feedback.
Feedback Request Emails
Send these emails after a customer receives their order to ask for feedback or a review.
Order Feedback Request
Subject:
How Was Your Experience? 🌟
Preview:
We’d love to hear what you think!
Hello, Now that you’ve received your order, we’d love to know how everything went. Share your thoughts: [Leave Feedback] Your input helps us serve you better. Thank you, The Team
Send 2-4 days after delivery to gather feedback while the experience is fresh.
Rate Your Purchase Experience
Subject:
Tell Us About Your Order
Preview:
Your opinion matters to us.
Hi, We hope you’re enjoying your purchase. We’d appreciate if you could rate your experience with us. Leave a review: [Rate Us] Thanks for helping us improve! Warm regards, The Team
Best sent a few days post-delivery as a follow-up for feedback.
Request for a Quick Review
Subject:
What Did You Think?
Preview:
Your feedback is important to us.
Hi there, Thank you for your order! We’d appreciate your feedback to ensure we’re on the right track. Give us your thoughts: [Review Us] Thanks for helping us grow. Sincerely, The Team
Send shortly after delivery, encouraging customers to share their experience.
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