#1 Mailchimp
Mailchimp is commonly used by marketing teams and owner-operators who run recurring email and multi-channel campaigns from a single workspace. It often sits with the marketing function, with inputs from ecommerce, sales, or customer support on audiences and messaging.
Teams typically import or sync contacts, organize them into audiences, and build segments for specific messages. Work runs in cycles: draft and schedule newsletters or promotions, trigger automated journeys for events like signups or cart abandonment, then review reporting to adjust targeting and timing.
Good Fit For
- Teams sending weekly or monthly newsletters that need consistent templates, scheduling, and basic performance review after each send
- Ecommerce teams running lifecycle messaging such as welcome series, post-purchase follow-ups, and abandoned checkout reminders tied to store activity
- Marketing teams coordinating a campaign calendar across email and related touchpoints, with a repeatable process for launch and post-campaign analysis
Considerations
- Keeping audience data tidy can require ongoing hygiene work, especially when contacts enter from multiple sources or are organized into separate audiences
- As automations and segmentation become more elaborate, setup and troubleshooting can take more time and cross-team coordination than simpler send-and-report workflows